Eve Air Mobility announced the launch of its fully integrated aftermarket services portfolio for efficient and safe Urban Air Mobility (UAM) operations. Eve TechCare is an all-in-one suite of solutions designed to streamline electric vertical takeoff and landing aircraft (eVTOL) operations by providing the industry with comprehensive services, customer support and operational solutions.
“At Eve, our focus goes beyond developing and producing an eVTOL; we take a holistic approach to the market by creating a suite of solutions to address the necessary aspects that will turn urban air mobility into a reality. With Eve TechCare, we will ensure the best operational aircraft availability for our customers while optimizing operational costs,” said Johann Bordais, CEO of Eve. “Our goal is to offer our customers everything they need from the moment they receive their aircraft onward.”
Backed by Embraer’s 55 years of history and aerospace industry expertise, Eve TechCare offers a unique way of serving customers with a global footprint and local presence. The aftermarket portfolio consists of technical support and solutions, MRO services, parts and battery solutions, as well as training services and flight operation solutions, which operators will access through a digital platform.
“Our portfolio is designed for operational efficiency and safety with a unique customer-centric approach. We’ve developed these solutions based on our aerospace expertise and diverse interactions with customers and partners. The result is a first-of-its-kind offer that will keep our customers’ eVTOLs flying at a high availability rate,” added Luiz Mauad, vice-president of customer services at Eve. “We are excited about this new phase in customer services at Eve, which will allow us to discuss our service packages with our customers further and recommend the best solutions for their operation.”
Eve TechCare’s service and support solutions will cover all the operational aspects necessary to ensure the daily eVTOL operation. This includes access to a 24/7 customer care center, pilot and mechanic training, entry into service support, technical and operational publications, material and battery services, aircraft health monitoring, and MRO services. Eve will offer a different support level approach to guarantee that each customer can benefit from its solutions according to their needs, ensuring efficiency and profitability.
Eve has a large backlog with letters of intent for 2,900 eVTOL aircraft, representing a potential $14.5 billion in revenue across 30 customers in 13 countries. Beyond the aircraft, Eve secured non-binding contracts with 14 of these customers for service and operations — with approximately 1,100 eVTOL aircraft — representing a potential revenue of $1.2 billion during the first five years of operation.
Eve says it has successfully assembled its first full-scale prototype and completed the selection of primary suppliers for the aircraft. The company is advancing the current stage of the eVTOL development, which involves a series of comprehensive tests with the prototype aimed to evaluate every aspect of the aircraft’s operation and performance, from flight capabilities to safety features.