Boeing announced a key milestone in its ongoing journey to modernize and integrate its distribution businesses with the launch of a new, unified ecommerce website. The new platform brings together Boeing Distribution’s portfolio of products and services into one streamlined digital destination, simplifying how customers and suppliers connect, transact and grow with the company.
Over the past year, Boeing Distribution has implemented several key initiatives to strengthen operations and elevate the customer experience. These include enhanced AOG access for faster response times, an improved customer support model that streamlines communication and resolution, and implementation of a new state-of-the-art enterprise resource planning system to unify data, improve visibility and support more efficient service.
“We want to simplify distribution services, maximize customer performance and be the preferred choice for customers and suppliers in the global distribution marketplace,“ said William Ampofo, senior vice president, parts & distribution and supply chain, Boeing Global Services. “The new ecommerce website — along with system and service enhancements — represents a significant step forward in that vision. Together, these investments strengthen our foundation and position us for continued growth.“
The new Boeing Distribution ecommerce website offers full product catalog and services offerings for commercial, business and general aviation, vertical lift and defense customers; smart search, powered by AI, to help customers find products faster and one single login.