Duncan Aviation says customers will benefit from continued strong service and communication as Matt Lentell steps into the role of customer service manager at Duncan Aviation’s MRO facility in Lincoln, Nebraska. He’s moving into the role as long-time manager, Will Morris, transitions to multi-shop project manager. Over the past several months, Lentell and Morris worked closely, collaborating to ensure a smooth, seamless transition for Duncan Aviation’s customers and teams.
Lentell began his career in aviation in 1997 in Duncan Aviation’s Cabinet Shop and has held various roles throughout the company, including positions in engineering & certification services, project management, and most recently as a fleet program manager.
His cross-functional background allows him to help ensure projects run smoothly and customers receive consistent, responsive support throughout their maintenance events and aircraft projects.
“Throughout his time with Duncan Aviation, Matt has gained a solid understanding of our operations that will benefit him and our customers,” said Chad Doehring, VP customer service. “From the perspectives gained in all of these roles, he has extensive knowledge of the day-to-day operations here at Duncan Aviation, and he shares an enthusiasm to support our Project Management team with the goal of strengthening our customer service efforts, helping create a positive experience for our customers through clear communication and dependable follow-through.”