Gulfstream Aerospace appointed Brian Burrows as vice president of service center operations, effective immediately. Burrows will succeed Joe Rivera, who is retiring in June after more than two decades with Gulfstream Customer Support.
In his new role, Burrows is responsible for ensuring customers and operators continue to experience consistent service excellence across the extensive Gulfstream Customer Support service center network.
Burrows has worked in aviation for over 35 years, having spent nearly 30 of those years with Gulfstream. During this time, he has served in roles of increasing responsibility within the Gulfstream Customer Support organization, including service center management, director of technical operations and most recently, director of customer support.
“Brian is well respected amongst Gulfstream customers and operators, and these relationships are complemented by his strong tenure and depth of experience,” said Lor Izzard, senior vice president, Gulfstream Customer Support. “We look forward to Brian’s leadership as we continue to build upon the industry-leading support established across our service center network, delivering on our commitment to exceeding customer expectations.”
Ahead of his retirement, Rivera will support Burrows’ transition into his new role. Since joining Gulfstream Customer Support more than 20 years ago, Rivera has held various leadership roles, most recently overseeing Gulfstream’s global service center network. In total, Rivera has dedicated 45 years to the aviation industry.
“Joe has been instrumental in advancing Gulfstream’s global service center network, which has significantly expanded under his leadership,” added Izzard. “His wealth of knowledge and dedication to our customers has helped Gulfstream deliver an unparalleled customer experience around the world. Joe will be greatly missed, and we wish him all the best on his well-deserved retirement.”