This podcast focuses on an article from Aviation Maintenance Magazine that interviews Caroline Vandedrinck, the Senior Vice President of Business Development at SR Technics, a major MRO service provider specialising in aircraft engine maintenance. The interview covers SR Technics’ recent transformation to focus solely on engine maintenance, the challenges and opportunities in recruiting skilled technicians, their Women on Wings initiative to promote diversity and inclusion, and their commitment to sustainable practices. The podcast also explores the company’s commitment to digitalisation, including the introduction of a new ERP system, and their future plans for using AI while acknowledging the need for cautious adoption in a highly regulated industry. The interview concludes with a discussion about the company’s commitment to quality, speed, and value in its maintenance services, and how these are achieved through a combination of motivated employees, continuous improvement, training, and strong leadership.