This podcast from Aviation Maintenance Magazine focuses on Johann Bordais, the head of Embraer Services & Support (ES&S), and his vision for customer satisfaction. The podcast details how ES&S, through its comprehensive support services, has achieved a leading position in the aviation industry. It highlights ES&S’s recent initiatives, including the expansion of their Sorocaba Service Center, a Memorandum of Understanding signed with Fokker Services, and their ongoing efforts to develop a passenger-to-freight conversion for Embraer’s E-Jets. The podcast emphasizes ES&S’s commitment to providing extensive support to customers throughout the lifecycle of their aircraft, thereby solidifying Embraer’s reputation as a reliable and customer-centric company.