5 Powerful Principles for Making the Right Decisions: A Framework for making the right decisions both at work and at home

5 Powerful Principles for Making the Right Decisions: A Framework for making the right decisions both at work and at home

Here are five powerful principles that will help you make the right decisions in your aviation maintenance business and in your personal life too. They’re a framework, not a formula, for leading with ethical intelligence.

I’ll show how several aviation companies and the Mechanic’s Creed acknowledge the importance of these principles. I’ll also include questions to reflect upon so that you can enhance the good work you’re already doing.

Principle #1: Do No Harm

The most fundamental principle of ethical leadership is Do No Harm. What group of people immediately comes to mind when you see the phrase, “Do No Harm”? Probably healthcare workers. After all, physicians, nurses, pharmacists, dentists and clinical social workers are taught in school, “First, do no harm.”

But this principle applies to the aviation maintenance industry too. The best thing about Do No Harm is that all it takes to apply it is — nothing! It is a principle of restraint.

The least we can expect from one another is that we don’t make matters worse. Leading aviation companies refer to this explicitly in their codes of conduct.

For example, in its document “The Way We Fly,” Delta Airlines states: “We believe no level of harm is acceptable to anyone as a cost of doing business. Take time to understand the safety policies and procedures for your job.”

For reflection: What is one simple thing you can do today to avoid causing harm to the people you serve, the people who work with you and yourself?

A Crucial Corollary: Prevent Harm

Do No Harm is a principle of restraint, but sometimes it is necessary to do something so that harm doesn’t occur. A crucial corollary of Do No Harm, then, is Prevent Harm. You apply this principle in your business by double- or triple-checking your work to ensure that others won’t be unintentionally harmed by your products or services.

In its Standards of Business Conduct, American Airlines notes the central role that Prevent Harm plays in the aviation maintenance industry: “It may seem easier to keep silent or look the other way, but taking no action can result in serious consequences. Remember, we cannot honor our company’s bedrock commitment to integrity if we ignore concerns about suspected illegal or unethical actions.”

Doing nothing is easier than doing something, but aviation maintenance is one industry that cannot abide by anyone at any level of any organization failing to prevent harm to others.

For reflection: What can you do this week to prevent harm to your team members, clients or future passengers?

Principle #2: Make Things Better

It’s not enough to Do No Harm or Prevent Harm. Ethical leaders are also committed to the principle Make Things Better.

The core of your company’s mission is to enrich the lives of others. That enrichment can be partly a financial one, but that is not and cannot be your company’s primary focus. The goal is to make flying a safe and effective means of transportation for the public and for private clients.

The good news is that making money and serving others are not mutually exclusive. The surest way to increase revenue for stakeholders is to focus like a laser on your mission of service.

For reflection: What is one more thing you could do to serve others to a greater degree than you’re already doing?

Principle #3: Respect Others

From an ethical perspective, we show respect for people by keeping our promises, telling the truth, and protecting confidentiality.

Let’s look at each in turn.

Keep Your Promises. We think of contracts between companies and employees as legal documents. They are. Above all, however, they are promises. Employees promise to do what their job descriptions or statements of work require of them. In return, employers promise to pay their employees and perhaps offer benefits like health insurance and sick leave.

For reflection: What can you do to ensure that you are keeping your promises to the people you serve—and who serve your business?

Tell the Truth. Jerome Lederer’s Mechanic’s Creed speaks of the importance of truth telling: “I pledge myself never to undertake work or approve work which I feel to be beyond the limits of my knowledge…” Otherwise, you would be presenting yourself as someone you are not. You would be deceiving the people you are sworn to serve. In so doing, you would be disrespecting them.

For reflection: What can you do to ensure that both you and everyone who works for you will refrain from misrepresentation? Even if you lose business in the short run, how might your company benefit in the long run by doing so?

Protect Confidentiality. AAR’s code of conduct, “Doing it Right,” emphasizes the importance of keeping confidential information confidential. “Doing It Right in the workplace. ..means protecting personal data we may have access to about our fellow employees.”

It’s amazing how frequently one hears confidential information discussed in public. I was once in a hospital elevator and overheard two physicians discussing the surgery they had just performed. They mentioned the patient’s full name and what the procedure was.

I wasn’t eavesdropping. It’s hard not to overhear conversations in an elevator. I knew the physicians in question. They were good people. In discussing confidential information publicly, however, they did not evince the greatest respect for their patient.

For reflection: What is one simple thing you can do to protect your business and your clients from having sensitive information divulged?

Principle #4: Be Fair

The fourth principle of ethical intelligence, Be Fair, requires us to give to others their due. One necessary way that aviation maintenance professionals do this is by ensuring their workforce is a diverse one.

For example, as a subsidiary of the Lufthansa Group, Lufthansa Technik abides by the following commitment: [D]iversity and equal opportunities are important and necessary. It makes the company more open-minded and creative — essential qualities for remaining innovative and flexible. This also leads to a more varied understanding of customer needs and contributes to the customer-oriented development of products and services. At the same time, the Lufthansa Group’s diversity approach underscores the appreciation of, and equal opportunities for, all employees.

For reflection: What is your company doing to promote diversity and other aspects of fairness? How might the business benefit by making this a priority?

Principle #5: Care

At the beginning of a flight, the flight attendant tells us, “In the event of the loss of cabin pressure, oxygen masks will drop down. Put the mask on yourself before attempting to help others.” Why? Because if you’re not in good shape, you’re in no position to help anyone else.

Leaders in the aviation maintenance industry care about the people who work for them and the clients they serve. They also care about themselves. They strive to eat healthfully, exercise, and get enough sleep. It’s not always easy to do this, but that’s part of what ethical leadership is about.

For reflection: Are you caring for yourself as well as you care for others? What is one thing you could do to treat yourself in a more caring fashion?

Summary

As a leader in the aviation maintenance industry, it is smart to base your decisions on the following principles:

1. Do No Harm (and its corollary, Prevent Harm)
2. Make Things Better
3. Respect Others, which you do when you:
    – Keep Promises
    – Tell the Truth
    – Maintain Confidentiality
4 Be Fair
5. Care

It is difficult to live by these principles every day, which is why you are to be commended for having read this far. It means you take this matter seriously and are willing to take a few moments from your day to commit to being at your best. Thank you.

Acknowledgment

I adapted these principles from Tom L. Beauchamp and James F. Childress’s masterwork, Principles of Biomedical Ethics (Oxford University Press). I simplified the language (e.g., their Principle of Nonmaleficence becomes Do No Harm here). I also broadened the scope of the principles to include the aviation maintenance industry. You’ve also learned them from your parents, teachers, mentors, and spiritual leaders. In no way do I claim I came up with these principles. Consider this article a brief refresher course. I hope it has been useful.

About the Author

Dr. Bruce Weinstein helps companies ensure ethical conduct at every level of their organizations. Continuing education credits in ethics are available. To invite him to speak to your staff or at your next conference or to create a customized ethics video they can watch when they want, contact him at TheEthicsGuy.com or at (424) 394-0804.

China is Looking for Global Partnerships

China is Looking for Global Partnerships

The aviation industry of China is open for business. This is not a mere slogan — China is taking specific steps to open their aviation industry to non-Chinese participation.

I was looking at some back issues of Aviation Maintenance and I came across an article I wrote thirteen years ago entitled “China: More Open to Business Ideas Than You Might Think.” This is still true. China has a large fleet of aircraft that is expected to grow. While the first delivery of the Comac C919 means that China is now the proud manufacturer of a transport category passenger aircraft, there is still a significant investment in Airbus and Boeing aircraft that ties Chinese airlines to Western support for the foreseeable future.

I just returned from a trip to China and I find that the rhetoric in the media is very different from the discussions being had about aviation safety. I met with the Chinese government to discuss aviation safety programs and two things were very evident. First, the Civil Aviation Authority of China remains steadfastly committed to aviation safety. But second, in the wake of Covid, China is now “open for business.”

China really is trying to be open for business. The Chinese government is taking affirmative steps to open their aviation markets. This is not just about China opening its markets to the United States. China is trying to open its markets to the world.

The first way that they are doing this is by endorsing modern distribution quality assurance programs. The Chinese government has issued guidance explaining that Chinese airlines who intend to obtain parts from distributors must make sure that the distributors are accredited to an acceptable standard (CAAC Advisory Circular AC-120-FS-058 R3). The companion document, Information Bulletin IB-FS-MAT-001 R1, explains that there are two acceptable accreditations for distributors seeking to sell into China. The first is CAMAC ASP-R5. This standard is administered by the Civil Aviation Maintenance Association of China and is largely intended for domestic (Chinese) distributors. The second acceptable accreditation is the Aviation Suppliers Association’s ASA-100. This standard was developed as an international standard that has been formally endorsed by the FAA and EASA, and the Chinese government intends to rely on it mostly for foreign (non-Chinese) distributors.

This reliance on ASA-100 provides a mechanism for companies to demonstrate that they have adopted a quality system that is acceptable to the Chinese government, and that provides an acceptable level of safety.

A second way that China is embracing international business is by embracing the latest iterations of safety management systems (SMS). China has added SMS to the latest revision of its CCAR-145 repair station rules. This means that Chinese repair stations will meet the SMS requirements that other countries are imposing on the repair station community (EASA is requiring European repair stations to adopt SMS programs; the FAA chose not to include U.S. repair stations in the latest SMS notice of proposed rulemaking). This helps to ensure that Chinese repair stations will have safety systems comparable to those required by much of the rest of the world.

I was impressed by the Chinese decision to integrate SMS into the CCAR-145 rule. This sort of integration takes more government effort, but it makes it easier for repair stations to build a single system that complies with the regulations (easier than when the government issues a set of SMS regulations that are separate and potentially duplicative of the existing rules).

The third important change is a collaboration being developed by the Aircraft Fleet Recycling Association (AFRA) and the Chinese government that will permit China to use parts that are removed from aircraft — everywhere around the world.

Under current law, a Chinese repair station may not maintain a component that is removed from an aircraft by a third party (“used serviceable material”) and a Chinese operator may not permit installation of that used serviceable material following maintenance, unless the component has met three important conditions:

1. It was removed from the aircraft by a CCAR-145 (Chinese) repair station;

2. At the time of removal, the CCAR-145 repair station identified the component with a removal tag meeting CAAC standards; and

3. The CCAR-145 repair station listed the removed component in a centralized database of acceptably-removed parts.

CAAC has identified that it wants to extend this program to permit qualified disassembly facilities outside of China to be able to sell used serviceable material into the Chinese market. To do this, they have been working with AFRA to develop a Limited-Disassembly-Program that will allow non-Chinese disassemblers to obtain CAAC approval. This very limited approval would permit the companies to remove parts from aircraft of any registry, tag them according to Chinese standards, and list them in an English language database that can be used to verify the provenance of the components.

This program will meet a number of Chinese priorities including ensuring that parts are removed under acceptable practices that are intended to prevent damage to the parts. This meets a Chinese desire to protect their system from parts that may have been damaged during disassembly or during subsequent handling. The program will ensure a level of parts handling that is consistent with the AFRA Best Management Practice (BMP). The plan includes an English language database for verifying parts. This meets a Chinese desire to protect their system from parts of unknown provenance.

The AFRA-CAAC program is an ongoing project, but it shows CAAC’s commitment to safety and their commitment to opening the Chinese market to aircraft parts that can be demonstrated to be safe.

I am told that China is flying at about 75% of the number of flights available in 2019, and they hope to get back to 100% by the end of the year. This market is rapidly returning to prominence in the aviation marketplace, and they have made it clear that they want to be a partner in the global aviation community.

no surprises

No Surprises

Hardly anything surprises me about aviation anymore. But I have to say, I have been pleasantly encouraged by how quickly the airline sector has bounced back from the brink of the worst days of Covid-19. Each time I traveled in the last year, I was amazed to see how strong the load factors are and how eager everyone is to get somewhere.

The decrease in air travel that resulted in a reduction in demand for maintenance services and aircraft repairs, and led to layoffs and furloughs for many in aviation is over and we are now experiencing a shortage of people, especially aircraft mechanics. Some of those that were laid off won’t be returning for various reasons.

For example, some took a package deal and fully retired. Others looked for, and found, better opportunities in other sectors. Some have said they needed more stability and would never come back to aviation due to the disruption to their finances and families. We’ll see.

But this, coupled with the already-in-progress wave of retirements of both maintenance professionals, pilots and others, has left a deficit of people. According to the Aviation Technician Education Council, more than a quarter of maintenance professionals are 64 years old or older.

Airlines are stepping up hiring again across the board. In our cover story this issue, we take a look at the aviation maintenance skilled workforce shortage and what is being done to improve the situation. It isn’t going to be easy. The pipeline takes a long time to fill, but it must be done. See our story, “Help Really, Really Wanted” starting on page 16.

One of the biggest challenges facing the aviation maintenance industry is the need for digitization. It should be a no-brainer. The use of digital technologies can improve efficiency, reduce costs and enhance safety in aircraft maintenance. The adoption of technologies like artificial intelligence, machine learning and predictive maintenance can help identify potential problems in aircraft before they occur, minimizing the risk of safety incidents and increasing operational efficiency.

But where to start? For one idea, take a look at our story on electronic logbooks. As our writer, James Careless, puts it, the “volume of advantages associated with migrating from paper-to digitally-based maintenance tracking may well astound you.” Integrating these tech logs with airline maintenance and flight operations will provide the most up-to-date, accurate picture of what is happening with the aircraft and gives maintenance the best chance to service it properly. A win-win. That story begins on page 24.

In another feature, I had the opportunity to speak with Jean-Marc Lenz, CEO of SR Technics, recently. Lenz became CEO in September of 2019, just before the pandemic struck. I had a wide-ranging talk with him in Atlanta, Georgia, recently to learn how the company navigated the past several years and about their big plans for the future. See my interview with this quietly confident MRO leader starting on page 38.

I also want to call your attention to our regular On Guard feature. This issue, former NTSB and FAA investigator, Jeff Guzzetti, examines what many believe is the most striking example of an airline accident caused by systemic deficiencies in maintenance and safety culture. The piece looks at Continental Express Flight 2574, an Embraer 120 Brasilia turboprop that broke up near Eagle Lake, Texas, killing the two flight crewmembers, one flight attendant, and 11 passengers. This accident helped introduce the topic of safety culture as an essential tenet in aviation safety because although there were clear missteps by certain individuals, the entirety of the events leading up to the accident were complex and multifaceted.

Failure to follow procedures, shift changes, a lack of quality control inspections, lack of equipment and poor communications were all factors in this tragic and preventable event. It is a fascinating case study and the stuff of maintenance nightmares. There is so much to learn in Guzzetti’s recap of this classic case. Please read it starting on page 40, share it with your team and make it discussion starter at your next safety meeting.

For those of you who joined us in March at our Aerospace Tech Week event in Munich, thank you so much for coming and making it our best event ever. We hope you will consider coming to our next event, Aerospace Tech Week Americas, which will be held in Atlanta, Georgia, on November 14-15. Please mark your calendars and make plans now to attend.

Finally, I want to take a moment to remind everyone still here in the aviation maintenance business how critically important your work is. Even though I know you know it, it is important to hear or see it periodically and to appreciate the importance of what you do to keep the aviation industry thriving.

First and foremost, you provide an essential layer of safety. Without proper, regular maintenance checks potential issues can quickly escalate and lead to serious safety incidents. Next, in our highly regulated industry, compliance is crucial. Though rare, failure to comply with FAA regulations can result in severe penalties, including fines and the revocation of operating licenses. The work you do makes reliability possible.

Operators rely on their aircraft to meet their schedules and maintain their reputations. Regular maintenance helps to ensure that aircraft are in good working order and reduces the risk of unexpected breakdowns and delays. And one more thing: proper maintenance can actually save operators money in the long run by reducing the risk of expensive repairs due later. Identifying issues early on when they are easier to repair and less complicated saves money (not to mention lives).

Thank you for all you do.

Spare Parts Pooling The Cost-Effective Solution to Stocking Spare Parts

Spare Parts Pooling The Cost-Effective Solution to Stocking Spare Parts

An aircraft is a collection of parts all destined to be replaced, and the cost to airlines of stocking spare for those parts can run into the millions of dollars. This is why many airlines (and other commercial operators) take part in ‘spare parts pooling’, to reduce the expense of keeping everything they need in inventory without compromising their ability to repair aircraft as needed.

“Pooling allows airlines to have instant access to components for their aircraft for quick turnaround times, resulting in less Aircraft on Ground (AOG) time,” said Christopher Solomon, general manager of Certified Aviation Services, an independent MRO.

Parts Pooling Primer

The concept of spare parts pooling — aka aircraft component pooling or contracted components pooling — is as simple as it is brilliant.

“Parts pooling is simply stockpiling aircraft components in one central location that are needed by different operators, for the purpose of sharing the reduced cost while ensuring quality and availability,” said Mike Cazaz. He is CEO of Werner Aero, which is an asset management and aftermarket supplier of logistical solutions to airlines, MROs, and aircraft leasing companies. “You take a bunch of parts, put them in a centralized location for ease in logistics and you sign up airlines to utilize these parts on an as-needed basis, for a fee.”

In exchange for that fee, companies such as Werner Aero serve as the parts collector, warehouse and distribution center. “A ‘pool provider’ such as ourselves is responsible for maintaining the pool level and dispatching the parts to the airline,” Cazaz said. “Let’s say an airline needs a generator. If they’re under contract with us, we will send them a generator that is certified and ready to be installed in the aircraft. In exchange, the airline will send us the ‘bad unit’ from the aircraft. We will manage the repair/overhaul of that unit and ensure that it goes into our pool for someone else.”

When trouble occurs, the parts provider is ready to help. “In the case of an AOG (Aircraft on Ground), an airline identifies the faulty component and directly reports it to its contracted components pool provider, usually by a web suite, phone or by email,” said Tobias Heiling, head of product sales for aircraft component services with the major MRO, Lufthansa Technik. “The provider then quickly checks its pool inventory for serviceable components of the required type and immediately starts the required logistics process — including customs clearance — for delivering this identical, ‘fresh’ and serviceable component from one of its pools to the location of the customer aircraft. There, it is installed as quickly as possible in order to get the aircraft airborne again.”

The pool manager doesn’t have to be a third-party provider. In some instances, “Two or more airlines agree on a requirement of candidate part numbers to stock at a common station,” said Dean Wood, president/CEO of Aviation Concepts, a supplier of aircraft replacement parts and inventory management services. “Rather than each airline allocating its own identical set of assets to this station, which would cause multiple sets of the same costly assets to be tied up, they agree that one airline will be the ‘Pool Provider’ at this station and the others will join the Pool Agreement, and share in the parts as needed.”

Lufthansa Technik worker

Lufthansa Technik is also a spare parts provider, and a very big one at that. “We operate one of the largest aircraft component pools in the world, with currently 2.3 billion U.S. dollars’ worth of components in our 15 worldwide component stocks on three continents,” Heiling said. “Sophisticated and flexible transport solutions provided through our own global logistics provider, Lufthansa Technik Logistik Services (LTLS), ensure that every component needed reaches our customers’ aircraft in the shortest possible time, if necessary even by an onboard courier booked on the next available flight. We moreover employ a dedicated AOG support team that is available 24/7 in order to provide assistance to our customers from the incoming call until their aircraft is finally back in the air.”

factory floor

AAR Corporation (AAR) is another global MRO that manages a large spare parts pool that is linked to aircraft servicing, supporting about a thousand aircraft on average every day. “In its simplest form, airlines enter into long-term support agreements with pool and repair providers like AAR and the pool support comes bundled with a repair-by-the-hour arrangement,” said Chris Feddes, AAR’s senior vice president of commercial programs. This being said, the process is the same: “By entering into that arrangement an airline is effectively agreeing to use components that have operated on other airlines’ aircraft,” Feddes said. “They give you the unserviceable part, you repair it, put it back on your shelf, and ‘rinse and repeat’ that process a few thousand times a year for every customer.”

aar worker with package

The Many Benefits of Parts Pooling

The practice of spare parts pooling offers a range of benefits to airlines and other aircraft operators.

“The first benefit is no capital expenditure on parts,” said Cazaz. “You don’t spend any money upfront. Someone has spent the money; belonging to the pool just costs you whatever the monthly fees are.”

Paying a known monthly fee rather than buying parts and storing parts directly, which can be an unpredictable expense in AOG situations, is the second big bonus. “Given that the monthly pool fee is fixed, airlines can better predict their operating costs,” Cazaz said. “And when you don’t have to spend money owning a large parts inventory, you can improve your cash flow as an airline.”

“Probably the single biggest thing they get is fixed predictable costs of component maintenance and pool access so they get typically a rate per hour for repair and a cost per month per aircraft, or maybe a rate per hour for pool access,” Feddes said. “So they have a high degree of certainty about what their costs are going to be every period. They typically realize lower long-term costs. By participating in a pool the operator benefits from the lower investment per aircraft that is needed to support a large fleet than you would get if you had a smaller fleet. You had to buy all of your own parts.”

This level of predictability makes it easier for airlines to plan and manage their maintenance budgets for the long-term, which is no small deal in an industry that is plagued by economic uncertainties; the most recent being COVID-19. This is why “Pooling is an integral part of many airlines’ asset management decisions,” said Wood. “There are many capital investments which can be avoided thanks to pooling, plus specific situations where airlines should not simply buy spares outright and add them to already inflated inventories. Pooling also controls today’s out-of-pocket expenses, does not directly affect the purchasing budget and takes many years to amortize or realize the full outright cost expenditure of parts (compared to buying and warehousing them outright).”

The fourth major benefit of parts pooling — and it could be argued that this one should be closer to the top of the list — is that pool providers have to manage the supply chain issues associated with finding, stocking, shipping and repairing parts, rather than the airlines themselves. Given the continuing chaos affecting the world’s supply chain in the wake of COVID, this is no small thing.

“As a pool provider, we manage the risk of the supply chain itself,” said Cazaz. “So if we guarantee turnaround time and there’s a problem with the supply chain, it’s up to us to perform for sure. The airline can count on the delivery time. If we guarantee that a part will be dispatched within 48 hours, they know that they don’t have to worry.”

“The risk of having the right component delivered to the right place at the right time is shifted from the airline to the supplier,” Heiling agreed. At the same time, a large spare parts pooling provider such as Lufthansa Technik can achieve “significant economies of scale by bundling the material stocks for numerous customers in a respective region.”

The Price of Admission

Clearly, spare parts pooling is a very smart move for cost-conscious airlines; that is to say all of them. Still, it does cost to join. So what is the actual price tag?

At Werner Aero, “the way it works is — in order to guarantee what we call a Service Performance Level — an airline has to sign up for a minimum of three years and pay a monthly fee to access the pool,” said Cazaz. “The fee is based on two main factors. The first is ‘how many parts am I guaranteeing the airlines per month?’ because this varies from customer to customer. The second is what we call ‘dispatch reliability’: what percentage of reliability, like 90% or 95%, do we have to guarantee dispatch of the parts within an agreed-upon window of time. Some airlines will say, ‘I’m okay with 90%,’ because the rate for 90% will be a bit cheaper than 95%.”

According to Aviation Concept’s Dean Wood, there are several parts pooling payment options to choose from. The longest-standing, most successful model is offered by “the International Airlines Technical Pool (IATP) with its 75-year history,” he said. “The IATP has a simplified process, contract and price structure for its member airlines to use. Basically the annual pool cost is 18% per year of the member-agreed pool value of the part(s). “This pool fee is split between the provider and sharers, so a pool being shared by three airlines only costs 6% per year for the airline to have access to the part, enabling it to avoid a potential AOG, flight delay or cancellation at that station.”

For airlines running on tight budgets, the temptation may exist to avoid the monthly fees of parts pooling by going it alone — ‘getting by’ using a minimal in-house parts inventory and buying what they need when an AOG occurs, with the accompanying amount of prayer required during the current chaotic supply chain situation. But succumbing to this temptation is just not worth the risk: in exchange for their monthly parts pooling fee, “the operator takes no long-term asset value risk on all that inventory. The pool provider takes that,” said Feddes. As well, “they wind up a significantly less complex supplier management operation. Typically, they’re managing just one supplier versus potentially hundreds, so they’ve really outsourced to the repair provider all of their repair cycle management obligations.”

In other words, there is a price of admission to belong to a parts pool. But the price of admission is worth it.

Here To Stay

One thing seems certain in the very uncertain world of aviation: the cost savings, supply guarantees and rapid AOG resolutions provided by spare parts pooling means that this approach to parts management is here to stay.

“At this point, I think pooling is now a permanent fixture of our industry,” Feddes said. “For most carriers, it’s proven itself to be the best way to provide component support to their fleets.”

“Parts pooling has been in the aviation industry for over 40 years,” noted Solomon.”Due to its convenience, we expect this aspect of the industry to continue to grow rapidly.”

A case in point: at Lufthansa Technik, “Total Component Support (TCS) is definitely among the most popular products in our portfolio,” Heiling said. “Today, we are supporting more than 140 airlines on almost all continents with these kinds of services. As many of our customers are seeking flexibility in recovering from the COVID crisis, while still keeping an eye on their cash situation, we expect the popularity of this product to gain further momentum.”

The popularity of this approach is now being driven by digitalization,” he added. “Data-driven digital maintenance platforms such as our AVIATAR can leverage significant benefits for component support offerings. On the one hand, their data analysis capabilities enable services such as Predictive Maintenance, thereby ‘detecting’ parts failures before they occur and initiating timely replacements. On the other hand, these prediction capabilities can also positively impact the parts pools by connecting automated stock optimizations and thus further cost reduction.”

Meanwhile, IATP maintains more than 7000 active parts pools,” said Wood. “The number of pools and items staged is fluid, as seasonal changes of stations served and fleet types fluctuate regularly, so do the spare parts requirements.” Intriguingly, the introduction of the newest generation of long-haul aircraft (i.e., the Airbus A350 and Boeing 787) into airline service is actually reducing the availability of spare parts for pools “due to the heavy reliance on Power-by-Hour (PBH) programs and OEM Gold Care programs for these fleets,” he said. “This tends to leave the airlines owning far less inventory of their own to provide for pooling. [Still], Opportunity does exist here for other suppliers to enter this space and establish pools to support airlines for items not covered or not covered well enough by their current PBH contracts.”

The bottom line: spare parts pooling is good for commercial aircraft operators, the MROs and pool providers who serve them, and the passengers who rely on them. It’s not often that a true ’win-win-win’ business case occurs these days, but this is one of them.

storing part on rack

Adopting a Safety-First Mindset to Prevent Falls

Adopting a Safety-First Mindset to Prevent Falls

Companies that strive to meet highest standards and listen to customers are best positioned for safety and innovation.

Working at height is a hazardous job that can expose aviation maintenance professionals to unplanned falls resulting in severe injuries, such as fractured bones and head trauma, or even death. Falling is a top aviation maintenance error worldwide, and it is among the most common causes of serious work-related injuries and deaths, according to the U.S. Occupational Safety and Health Administration (OSHA).

Alufase says their aircraft maintenance platforms can be adapted to perfectly fit an aircraft. Alufase image.
Alufase says their aircraft maintenance platforms can be adapted to perfectly fit an aircraft. Alufase image.

In fact, falls compose more than 20% of all workplace fatalities in the United States, with 850 workers across all industries — including but not limited to aviation — dying from falls, slips, or trips in 2021, according to the U.S. Bureau of Labor Statistics.

Injuries and fatalities from such incidents are relatively rare, perhaps lulling some workers into a false sense of security. OSHA has named fall protection as its most-cited violation each year since 2011.

Companies that design and manufacture aviation maintenance structures and equipment such as platforms, stands and ladders, where technicians work at height, are constantly improving and innovating their products in order to meet the needs of their customers while also meeting the industry’s ever-evolving safety regulations and consensus-based standards.

Standards and Customers Driving Improvements

In 2017, OSHA issued its final rule on Walking-Working Surfaces and Personal Fall Protection Systems under 29 CFR Part 1910 to better protect workers in aircraft maintenance and other industries from these hazards by updating and clarifying standards and adding training and inspection requirements.
Over the last decade, the American National Standards Institute (ANSI) and the American Society of Safety Professionals (ASSP) have also released many updates to the ANSI/ASSP Z359 Fall Protection and Fall Restraint Standards to address fall protection equipment and systems for climbing, work positioning, fall arrest, rescue, evacuation and other fall hazards. These consensus-based standards also address training, and how to identify and abate hazards to prevent injuries when working at height.
“Most of the advances in what we do come from changes in regulation or changes in consensus standards,” said Kevin Kelpe, continuing education manager at Diversified Fall Protection, a full-service fall protection integrator based in Ohio.

“For example, one of the updates to the OSHA 1910 standard that in recent years has had the biggest impact on companies designing and manufacturing lifts, platforms, work stands and scaffolding for aviation maintenance work performed at elevated heights, is the rule prohibiting workers from going within 15 feet (4.6 meters) of a leading edge in general industry workplaces where they are elevated 4 feet or more without using some kind of fall protection,” Kelpe said.

Alufase stresses safety and regulatory compliance in their customizable options for scaffoldings. Alufase image.
Alufase stresses safety and regulatory compliance in their customizable options for scaffoldings. Alufase image.

“In the environments that we’re talking about — aircraft maintenance — those workers are always exposed to falls,” he said. “There’s nowhere for them to stand where they not exposed to a hazard, according to OSHA,” he added, noting that most of what’s developed and designed to protect aviation maintenance workers are active systems, meaning they have to use a harness or a lanyard for fall protection.

The 1910 standard put forth requirements for the testing and certification or recertification of equipment both at the point of installation and later intervals; the training of authorized and competent individuals to use and train people on using the equipment; and the annual inspection of the equipment, as well as the inspection of certain types of equipment per each use.

“All those rewrites and changes related to training inspections, and to some degree fall protection equipment, really drove the development of new products for us,” Kelpe said.

The enhanced requirements are significant because before being codified in OSHA 1910, “these requirements weren’t always clearly articulated in the law,” explained Kelpe. “They’ve always been part of the consensus standard, but now they’re part of the law, which means if an OSHA inspector’s on a job site and doesn’t find a PPE (personal protective equipment) inspection log showing that the equipment was inspected at required intervals, not only can the inspector fine the employer but they also have the power to stop work,” he said.

Diversified Fall Protection regularly helps its customers implement evolving fall protection regulatory requirements to bring existing structures up to code, said Kelpe. For example, the company is currently helping customers incorporate new self-retracting lanyards (SRLs) into longer-span truss systems to comply with 2021 ANSI safety standard changes under Z359.14 for self-retracting devices (SRDs) used in personal fall arrest and rescue systems.

Since American and European regulatory requirements are widely considered to be the highest available safety standards for countries to aspire to, companies like Madrid-based Alufase, international manufacturer of aluminum aircraft maintenance platforms, will often fulfill regulatory requirements for a given country by using European standards or American standards to ensure the local region’s safety standard is exceeded, according to the company’s sales manager David Donado.

“Regulatory compliance is complex,” he said. “Aviation is one of the safest places to work, so you have to go with the highest standards or you are out. Even if you go to different countries and they have their own standards, they can usually accept European standards or American standards, depending on where they are, because those standards are more globally common, and this is something they will find as an understandable solution.”

Simpson Aerospace Services (SAS), an Indiana-based company providing aircraft maintenance stands for commercial and military aviation, recently has taken a different approach to fall protection with its latest maintenance stand used to install Wi-Fi and Satcom equipment on the top of narrow- and wide-body aircraft. Having gone from concept to market within the last 18 months, SAS’s new stand offers a number of innovations, including a completely enclosed working area, that eliminate the need for a worker to be tethered.

Simpson Aerospace Services (SAS) is an Indiana-based company providing aircraft maintenance stands for commercial and military aviation. Its latest maintenance stand was designed to install Wi-Fi and Satcom equipment on the top of narrow and wide-body aircraft. SAS image.
Simpson Aerospace Services (SAS) is an Indiana-based company providing aircraft maintenance stands for commercial and military aviation. Its latest maintenance stand was designed to install Wi-Fi and Satcom equipment on the top of narrow and wide-body aircraft. SAS image.

“We have engineered and are building stands that allow mechanics and tech crews to safely access the top of the plane and install, repair, or maintain those components, while giving them a safe, confident feeling and allowing them to work more efficiently. That cage, or work pen, also has metal shields preventing tools or equipment from falling, a common hazard that can result in damage to a fuselage, wing, or, worse still, someone on the ground,” said Bill Medley, SAS representative.

SAS relies heavily on customer input to guide its designs and ensure safety. “We worked with our customers and brought them in and had them actively give us feedback on the design,” said Medley. “For example, even the size of the step, the height of the step, and the broadness of the step. You think about people carrying things up the steps to get up to the aircraft, and there can be simple little injuries — things we kind of dismiss but they’re real. A slip on a step can cause a lot of damage to somebody and that’s what you don’t want,” he said.

“Airlines are looking for maximum utility with stands,” Medley said. “They want to be efficient because time on the ground is money, and airlines are sensitive to that. They know planes have to be maintained properly, but they also have to keep those aircraft in the air to make money.”

Aviation Fall Protection WinGrip Multi User

Kansas-based LockNClimb, which provides ergonomic ladders for MROs, is another company that views customer feedback as essential in designing the safest products for aviation mechanics who need to reach elevated areas. “Our ladders are developed with input from airline safety directors, management and mechanics. We take the prototypes onto the flight line, and the mechanics study them and tell us how we can improve them,” said president and CEO Jeff Green.

The company’s special-purpose ladders offer specialized safety features requested by mechanics that help prevent trips, slips and falls, including extra-wide treads and safety handrails. The ladders are also designed to ensure that the user is facing the work they’re doing instead of turning sideways, and also keeping their body inside of the rails of the ladder, per OSHA requirement.

Training maintainers how to properly build and use a stand safely is key, according to Bill Medley at SAS.Alufase image.
Training maintainers how to properly build and use a stand safely is key, according to Bill Medley at SAS.
Alufase image.

Training for a Safety-First Culture

Maintenance technicians who don’t adhere to the highest safety standards when working at height risk not only fines and company reprimands, but also their own lives. Manufacturers can be a part of creating and encouraging a culture of safety in aviation for these workers.

“You’re putting men and women 30 feet up in the air, it’s dangerous work. Those of us who provide equipment to do that start with a position of safety first,” said Medley.

“We look at the standards and we want to be better than them,” he explained. “Whether that’s a grade of steel or aluminum, or whether it’s involved with a step or an angle, a lot of it is keeping people from doing things when they shouldn’t be doing them. Everything that’s on that stand is purposeful, not only for the function it’s doing, but also in what it won’t do.”

Training is more important than ever in light of aviation maintenance staffing shortages, according to Medley. “It’s very important that you can build a safe stand, but just as important is teaching how it works and how you use it,” he said.

“Most airlines, I’m sure, would tell you, there’s a tremendous change of staffing right now. All of our clients see a real need for more people, more technicians and trained people in this business, and that means an accelerated level or need for good training on all aspects of their job — and that includes safety,” Medley said.

In ensuring safe use of ladders or other platforms for maintenance workers, Green likewise emphasized the need for companies to have a training component as part of their services. “When our customers use our training videos in conjunction with the ladders, it drastically reduces falls and accidents,” he said. “In one company, we prevented 90% of their cost of ladder falls in one year just by using our training with the ladders.”

“It’s part of our responsibility to train people in a proper way that maybe they aren’t used to,” Donado said. “Regardless of country, if a company doesn’t have higher standards in terms of safety and they require trained people to use the equipment, we offer this to the customer and most of them appreciate it. It’s on us to get the people involved in this part of it, and create a safety-focused community, so we’re all safety first.”

Alufase emphasizes that aircraft scaffoldings must be safe and secure as well as comfortable places to work.  Alufase image.
Alufase emphasizes that aircraft scaffoldings must be safe and secure as well as comfortable places to work. Alufase image.

When doing a cost-benefit analysis, most companies know they’re going to have to spend money to create a safe working environment, and they look to the law and the standard for the minimum level of safety, according to Kelpe. Yet, fall protection is still the number one safety violation 12 years running. “It’s hard for me to imagine that anyone who works in safety wouldn’t know how common the violation issues are,” he said. “It goes to show you how common it is to meet the minimum requirement and stop spending money.”

Kelpe chalks it up to an opportunity to educate people, so they know that the minimum level of safety has been raised for fall protection standards. “Our services department works really hard keeping up with everyone’s inquires and calls asking to recertify equipment and train people. OSHA 1910 has been in effect since 2017 but now that citations are flying, people are trying to become compliant,” he said.

According to a recent ASSP survey, some of the top reasons for falls had to do with errors around using the equipment and being properly trained. “It’s not that companies don’t have fall protection programs in place, but people aren’t current on the standards, so they’re using the wrong equipment, or using the equipment wrong, or their manager isn’t training them. It’s something we have to be vigilant about — training and retraining and staying on top of it to prevent those things from happening,” he said.

“In our practice, we’re inclined to teach people the minimum and also teach them what we see as best practice for protecting workers and saving lives,” Kelpe concluded. “Everything tends to converge to the strictest standard, so we teach that, too. It’s alarming to think how catastrophic one accident can be.”

INSIDE STORY: Borescopes Vital to Engine Inspections

INSIDE STORY: Borescopes Vital to Engine Inspections

Borescope inspections are a routine but vital part of engine maintenance but combining with new technologies is opening up new opportunities. Ian Harbison reports.

Borescope inspections (BSI) are an essential but intrusive technique to establish the internal state of an engine. Given that they have to penetrate the outer case of the engine, Adam Mallion, senior business and project manager at OC Robotics, says borescope access points might be essential but they are complex and costly to engineer. While some engines have more than others, he expects future engines will have fewer, with the design emphasis being on finding the best location for the greatest access to the engine’s inner workings. These will not only be designed for BSI but will be to handle other tools for a variety of purposes.

OC Robotics

UK-based OC Robotics, which specializes in snake-arm robots, was acquired by GE Aerospace in 2017 after it became involved in the development of the HPT Blade Inspection Tool (BIT) for GEnx-1B engines on the Boeing 787 and GEnx-2B engines on the 747-8.

BIT is used for HPT Stage 1 and Stage 2 blade inspections. Unlike traditional borescopes, which use stereoscopic tips to generate a 3D map of the environment and require regular calibration, BIT uses a simple one-hand installation process, with fixed position cameras, to provide consistent, high-quality images of the blade and knowledge of the blade geometry to provide a simple measurement process. The images are processed using AI technology, which can be used to measure both lines and areas on blade surfaces, to make an accurate assessment of the condition of hardware.

A standard inspection can be carried out by one person (two for a standard BSI) in 45 minutes (up to 15 minutes more for BSI). A more detailed Significant Measurement Required can take up to 90 minutes (four hours for BSI).

The information can be exported to a USB or PC and is automatically uploaded to the GE cloud, creating a safe and secure backup of inspection data. The User Interface (UI), developed with airline inspector feedback, groups images together to reduce operator burden. Operators can flag blades of interest and add notes, which will appear in an automatically generated inspection report at the end of the inspection.

Ease of use is important for operators in harsh conditions, such as Africa, China and the Middle East, where high temperatures, dust and sand can adversely affect engines and so inspections tend to be more frequent. Mallion says the huge amounts of data generated by BIT inspections means that predictive maintenance techniques can now be utilized to refine the inspection intervals, and over time, the maintenance intervals, optimizing shop visits.

However, the company’s MiniX snake-arm robots are being developed to use the BSI access point for other purposes. These are self-supporting and can be precisely controlled to obtain access to other areas of the engine. Applications include cleaning, boroblending (minor repairs in situ) and reapplication of thermal coatings.

OC Robotics’ MiniX snake-arm robots, like the one shown here, are self-supporting and can be precisely controlled. OC Robotics image.
OC Robotics’ MiniX snake-arm robots, like the one shown here, are self-supporting and can be precisely controlled. OC Robotics image.

Dr. Jan Oke Peters, engineer technology development, explains, “I think it is safe to say that the engine OEMs learnt a lot from MRO experience gained over the decades with the predecessor ‘bread and butter’ models such as CFM56 and V2500. The latter model’s high-pressure compressor (HPC) proved especially tricky for borescope inspections as it only offers seven borescope inspection locations for ten stages, and only one borescope access point for the complete LPT (low-pressure turbine) module.”

Lufthansa Technik says it expanded its product offerings during the last several years with its Mobile Engine Services (MES) offering. The group says this service can help avoid or postpone major overhauls and can be carried out on-wing, on-siteor in specialized repair shops. 
Lufthansa Technik image.
Lufthansa Technik says it expanded its product offerings during the last several years with its Mobile Engine Services (MES) offering. The group says this service can help avoid or postpone major overhauls and can be carried out on-wing, on-site
or in specialized repair shops.
Lufthansa Technik image.

He says that, in contrast, new generation engines such as the PW1000G and LEAP families have one borescope port for each HPC and LPT stage. This significantly improves accessibility for MROs, and moreover opens up the possibility to inspect both the leading and trailing edges of two successively positioned stages through a single port. In addition, the newer engine types feature an additional borescope port in the first stage of the high-pressure turbine (HPT) nozzle. This extra port greatly eases the inspection of the trailing edge of the Stage 1 HPT nozzle and the leading edge of the Stage 1 HPT blades. On older engine types, access to this complex location always required the use of a flexible borescope, which, in a complicated move, had to be inserted in the combustion chamber and between the airfoils of the HPT nozzle.

Lufthansa Technik

For Lufthansa Technik, the add-on technology was a 5G campus network in Hamburg, which started operations in 2020 in an engine workshop dedicated to CFM56 and V2500 overhauls.

Before that, borescope inspection (BSI) activities regularly comprised both routine/scheduled as well as unscheduled/on-condition inspections. The former category, for example, included all inspections mandated in an engine manufacturer’s maintenance schedule or Maintenance Planning Documents, as well as OEM Service Bulletins. The latter category for example includes post-bird-strike inspections or cases in which an engine experienced abnormal vibrations or a sudden drop in the exhaust gas temperature (EGT) margin.

In addition to that, the company performed inspections during every overhaul shop visit, both on incoming engines as well as on outgoing engines. Other noteworthy fields of activity comprised both off-wing and on-wing borescope inspections on leased engines, for example, during a transfer of ownership or from returns from lessee to lessor.

5G-based video streams have helped Lufthansa Technik keep pace by allowing virtual parts inspections and digital borescope inspections. Their Virtual Table Inspection (VTI) is now a business-critical part of their inspections process. Lufthansa Technik image.
5G-based video streams have helped Lufthansa Technik keep pace by allowing virtual parts inspections and digital borescope inspections. Their Virtual Table Inspection (VTI) is now a business-critical part of their inspections process. Lufthansa Technik image.

Of course, initial operations of the network coincided with the COVID-19 pandemic. “Now aviation has left the ‘crisis mode’, current BSI activities are not that much different than before pandemic situation,” Peters says. “Except maybe in the aspect that, during the crisis, we significantly expanded our product offerings in the direction of Mobile Engine Services (MES), our term for smarter repair and lifespan-extending solutions. These can avoid or postpone major overhauls and can be carried out on-wing, on-site or in specialized repair shops. This segment still enjoys significant popularity and it is another interesting field in which we can put our comprehensive borescope expertise to good use.”

Michael Kirstein, Lufthansa Technik
Michael Kirstein, Lufthansa Technik

Michael Kirstein, vice president operations engine services at Lufthansa Technik, says: “Since the pandemic situation, virtual parts inspections and digital borescope inspections have clearly gained acceptance in our company. In fact, the Virtual Table Inspection (VTI) quickly advanced from a test project to a business-critical infrastructure, as travel restrictions prevented customers from travelling to inspect their engine parts. The 5G-based video streams have helped us enormously. In the past, such inspections often had to be planned several weeks in advance. Now we can schedule inspections at very short notice, which our customers really appreciate.”

In 2021, the 5G-powered VTI was fully integrated into the company’s AVIATAR Digital Operations Suite. Peters comments that this connectivity to digital technical operations and fleet management platforms is an important focus area in the further development of borescope equipment. A seamless connection to offerings such as AVIATAR can greatly improve the cooperation and interaction between the borescope inspector at one end, the engineering team in the middle, and the customer at the other end.

In his view, the quality and resolution of borescope imagery has constantly increased, and today’s state-of-the-art equipment already delivers a video quality that fulfills the requirements of many smart software tools and solutions utilizing technologies such as artificial intelligence or machine learning. The company is currently preparing the first such technique for entry-into-service in the coming months in line with tailored repairs within the MES portfolio.

From a pure application point of view, Peters can see a few development steps delivering further improvements to the entire borescope process. One very important driver emphasized by Peters is standardization. A consistent positioning of the sensor and camera, for example, could help to create more reproducible views that would significantly improve the reliability of the inspection results, even when performed at very different repair stations or locations. More standardized procedures could also help in the measurement of defects, providing more consistency, more accuracy and higher speed (shorter turnaround times), he believes.

Arne Straatmann, MTU
Arne Straatmann, MTU

Another trend he sees is the growing use of hardware and software to provide smart assistance for borescope inspectors. Here, for example, AI will definitely play an important role. Concerning flexible borescopes, upcoming development steps will presumably focus on aspects such as improved durability of the bending sections or improved articulation.

Shown here is the Everest Mentor Visual iQ (MViQ) VideoProbe by Waygate Technologies. Waygate Technologies image.
Shown here is the Everest Mentor Visual iQ (MViQ) VideoProbe by Waygate Technologies. Waygate Technologies image.

Finally, he says an additional focus area on the Lufthansa Technik development roadmap for borescope technology is the corresponding tool landscape. The aforementioned software tools supporting borescope inspections by utilizing AI for various (often niche) applications are only one example in this regard. Another good example is the development of special guidance or navigation tools (usually hardware but also software) that help improve the accuracy of the positioning of the sensor head in order to optimize the borescope’s view. Another tool which is under development aims at automatically turning the N1 spool during the inspection. This purposeful and target-oriented future development of the company’s borescope equipment and techniques, could probably even lead to the development of entirely new on-wing repair solutions for the MES portfolio.

Recently, the network was extended to a second workshop handling LEAP and CF6-80 engines. The company emphasises that customer decisions often involve six-digit cost figures, so the high resolution video and the stable, reliable and confidential 5G connection to the customer are essential. In fact, in one case, it demonstrated that scratch marks of just 0.3mm in length could be reliably identified.

One unusual aspect of the operation was the engine facility’s location on the edge of Hamburg Airport, so there were concerns about possible interference from the 5G network with aeronautical services, as has happened in the U. S. As it happens, the frequency band used by Lufthansa Technik is between 3.7 and 3.8 GHz. Compared with the public 5G band in the United States (3.7 to 3.98 GHz), the safety margin to the frequency band used by radar altimeters on commercial aircraft (4.2 to 4.4 GHz) is twice as large. In addition, Lufthansa Technik has so far employed 5G technology exclusively inside industrial buildings, which, with their high steel and concrete content, massively shield all wireless networks from the outside world.

MTU Maintenance

Within MTU Maintenance, borescope inspections, boroblend repairs as well as other on-wing or near-wing repair workscopes are performed by its ON-SITEPlus service teams, who can rapidly deploy to where they are needed from regional service centers in the USA, Germany, Canada, Brazil, Australia and China. If blade damage is detected and repairable, MTU can perform boroblending on CF34, CF6-80, CFM56, GE90, LEAP PW1100, PW2000, and V2500 engines.

MTU’s head of on-site services, Arne Straatmann, says, “Although MTU uses state of the art equipment and technology, the key element remains the skill and expertise of our inspector combined with the knowledge of our extensive network. In addition, it sometimes pays off when we perform BSI inspections that we have much more knowledge to judge any damage because we design, manufacture and repair airfoils, so we know the product in depth.”

Straatmann adds, “The ON-SITEPlus service team always try to keep an engine on wing if possible. We are always monitoring the latest digital technologies and indeed we are sure that AI-based applications will play a significant role going forward. This new technology actually enables us to reduce effort and time while at the same time even further increase quality. It is this consistent quality that enables MTU to be the only provider in Europe of OEM approved HPC boroblend repairs for the V2500 family.”

Aiir

Another company using AI is Amsterdam-based Aiir Innovations, which was formed in 2016 after the AFI KLM E&M engine shop in Amsterdam invited an assistant professor in Computer Vision and five graduates in Artificial Intelligence to see if they could develop a system to automatically analyze borescope video streams to identify faults such as cracks, scratches and dents. Bart Vredebregt, CEO and co‑founder of Aiir (and one of the students) says that initial results were promising but it took a few years to return to AFI KLM E&M with a viable product.

Automatic defect recognition (ADR) shows great progress in minimizing human error rates. Waygate Technologies image.
Automatic defect recognition (ADR) shows great progress in minimizing human error rates. Waygate Technologies image.

The Aiir software, which includes automated blade-counting, uses image analysis to very quickly generate a report — damage is flagged before the camera probe has even left the engine, while historical footage can be reviewed online. Video and other files are loaded on the company’s cloud-based platform and reviewed by the AI software. A detailed report then highlights any defects or damage detected. If further analysis is needed, comments can be left next to the relevant image. Other team members can see these immediately via the platform and offer their own evaluation. By generating a secure link, third parties can also access images and footage, eliminating the need to email large attachments or screenshots.

As well as AFI KLM E&M, users include Regional Jet Center in Amsterdam, which specializes in maintenance of Embraer E170, E190 and Lineage aircraft. The system was also trialled by easyJet in 2021.

It has also been incorporation into the Everest Mentor Visual iQ (MViQ) VideoProbe from Waygate Technologies, where it runs offline, while a further variant is Aiir Lite.

This is a standalone still image version of the analytic used by the Aiir Inspection software. The analytic was trained using more than a thousand hours of borescope footage from a wide variety of clean and dirty turbine engines including CF34, CF6, CFM56 5A/B/C, CFM56 7B, GE90, GEnx, LEAP, PW 1100, PW 2000, Trent 700, Trent 1000 and V2500. To enhance analytic robustness, images were captured from a multitude of incident angles and stand-off distances from the target component during historical borescope inspections.

It is available in two versions — Aiir Lite – Combustor and Aiir Lite – Rotate. The first covers the combustor, and sections of the high pressure turbine with Thermal Barrier Coatings, the second covers the high, intermediate, and low pressure compressor, intermediate, and low pressure turbine.

In a separate development, Aiir Innovations has been selected as one of eleven new startups to join the fourth cohort of Aerospace Xelerated. The program, led by industry partner Boeing in partnership with Tawazun Council, the defence and security acquisitions authority of the United Arab Emirates (UAE), is supported by the Defence and Security Accelerator (DASA), GKN Aerospace and Etihad Airways.

The 11 startups, chosen from a pool of over 150 applications from around the world, will cover the program’s key focuses: Flight & Passenger Journey Optimization; Supply Chain Intelligence; Next Generation Workforce; and Operational Efficiency. They will benefit from a £100,000 investment from Boeing, with potential for additional funding from partners. Through Aerospace Xelerated, startups will be introduced to a network of angel investors, venture capitalists and key stakeholders amongst the aerospace industry, throughout the 12-week program. Successful companies will also get more than £100,000 in program benefits from partners including startup providers Oracle, Amazon, HubSpot, Digital Ocean and many more.

Eyes on the Inside

While there is optimism around technologies like AI, there also has to be some caution. One of the problems with AI is that many projects fail because they are ‘innovation for innovation’s sake’ and that they fail to take enough account of human involvement, especially when there is no associated legislation in place. As a result, while prototypes may be easy to create, they are difficult to get accepted by workshop personnel, who can see it as a threat to their jobs, being replaced by a machine.

In addition, in a safety critical environment like commercial aviation, it is important that there is complete confidence in the results. Numerous research projects have fooled AI visual recognition systems into misidentifying or, more importantly, missing vital details.

It is interesting to note that Waygate Technologies publishes an important caveat: “Analytic applications are intended to assist the user whilst performing in-situ visual inspections. Results will vary depending on your application. State-of-the-art analytic applications are generally not 100% accurate and this analytic is no different. Do not rely on this analytic to detect all indications.”

BSI is here to stay but its evolution will see connectivity, AI and colocation with other tools as the way forward.

Q&A with Schaeffler Aerospace's Christopher Duffy

Q&A with Schaeffler Aerospace’s Christopher Duffy

AVM: Give our readers a bit of background about Schaeffler’s history and involvement in aerospace.

Duffy: Schaeffler Aerospace’s team lineage goes back to bearings used in the Spirit of St. Louis’ first trans-Atlantic crossing. Its predecessor companies’ manufacturing facilities are the famed Schweinfurt, Germany, bearing factory and the Danbury, Conn., factory which made the secret Norden Bombsight work. Today, whether it flies under water, in the air or in space, Schaeffler Aerospace has a dominant presence.

Main Engine Bearing

AVM: Focus in on the MRO work that Schaeffler does. What capabilities does your company have and when should maintenance professionals look to Schaeffler for help?

Duffy: Our primary focus is overhaul of main shaft power plant bearings which have the highest value in a jet engine. In addition, we work on high-value components associated with bearings such as planetary pinions or bevel pinions in helicopter transmissions. These associated components typically fit well within our capability of manufacturing rotating parts. Along with main shaft bearings, we routinely work on gearbox bearings such as upper tower shaft positions. If it is a bearing that flies, no matter what the value, we can at least do a relubrication or inspection with recertification. On lower-value items, while many are not able to compete with new part pricing, we can compete with lead times. Raw material lead times for aerospace precision bearings are currently 62 weeks with an additional 26-week manufacturing lead time. An inspection and recertification are typically less than seven calendar days, while an overhaul is typically less than three weeks.

AVM: Schaeffler is well-known for bearing work — talk about what makes your services in this area unique and standout.

Duffy: I think there are several reasons. First, our global footprint allows us to service our customers in the region for the region. Secondly, Schaeffler and its predecessor aerospace companies are known for engineering solutions where the OEM has a problem. We aggressively seek to develop material processes and combine those with our other technologies to bring those solutions to market. One example would be the combination of plasma nitriding with silicon nitride rolling elements. Another would be Schaeffler’s proprietary Cronidur 30 material. Our global aerospace network can bring our technology to market and upgrade existing componentry where the customer needs it. We are not a low-cost provider nor merely a commodity supplier. Finally, we think all customers are important. We do not have A, B or C customers. We try to work with everyone where a solid business case exists.

AVM: Give our readers some specifics on how you analyze and diagnose components when they come to you.

Duffy: We do it from two sides. On the OE side of the business, in support of our customers testing for new product, our engineering teams do a comprehensive evaluation and propose changes to enhance durability and life. On the MRO side, some of what we do is statutory. Inspection for hidden damage, handling damage and shipping damage are part of the regulatory requirement. Going beyond that, of course we apply the approved or accepted technical data, but with our vast bearing experience, we can apply our latent knowledge to further enhance serviceably. And finally, we apply our tests developed over the years, such as noise testing or torque testing, to further ensure bearing serviceability.

AVM: Schaeffler does work for both the civilian market and military communities. Where possible, give some examples of work that the company does in both markets.

Duffy: It is really the same business; however, it may be limited to a given region. For commercial work, our global repair station network can handle all that work. We will “storefront” where a particular location does not have a qualification or inventory and internally send work to our network where that qualification/inventory exists, while still meeting turn times. An example would be the CFM56 series engines or the Geared Turbo Fan (GTF) series of engines. We still must follow export controls. In some cases, on the commercial side, we can support a replacement or surplus option where we procure our bearings, overhaul them, and make them available to the market. On the military side, export controls and international trafficking of arms regulations limit us to keeping that business within one of our organizational regions. For example, with the F119 engine which goes on the F-22 Raptor, these bearings and components are only manufactured and serviced in North America. In some of these instances, we may have a performance-based logistics solution in place where we guarantee a monthly volume of repairs with a surge capacity.

AVM: Supply chain woes continue to haunt aerospace. How is Schaeffler able to help operators and MROs during this time of supply chain challenges?

Duffy: Schaeffler does face similar challenges with the supply chain; however, Schaeffler decided early on in the pandemic to maintain a high raw material inventory and keep staffing levels at pre-pandemic levels to help insulate our business form some of the possible and now occurring disruptions in the supply chain. Of course, as time marches on, that inventory has been drawn down, and with a 62-week raw material lead time, we are having to look out ahead several years for purchases. In addition, while not always price competitive, the MRO option helps our customer base keep going.

AVM: Talk about market demand — what are you seeing in this area and how is Schaeffler responding?

Duffy: Up, up and away. In our Americas region, the pandemic had little impact on our MRO business and our OE business remained strong. 2022 was an extremely strong year in the Americas with our repair stations performing substantially above budgeted sales and at times straining our turnaround. In fact, growth in the Americas did not seem to be impacted by the pandemic. Globally, 2022 started to see the wide-body market return to some level of normalcy and our European market closed close to pre-pandemic levels. Our challenge now is getting the raw material, human capital, and equipment to service this extremely strong demand, while maintaining efficiency.

AVM: Does Schaeffler have new programs that our readers should be aware of?

Duffy: We are always working on future projects with OEM’s but regrettably, because of two-way nondisclosure agreements, I can’t name names or mention specifics other than to say the projects cover fixed wing and rotary wing applications, including EV technologies. These are both of a commercial and military nature. On relatively new programs like the Pratt & Whitney GTF series, we have very strong participation with both IAE LLC and Pratt & Whitney as the primary OE of the main shaft bearings and 100% of the bearing MRO business on all makes and models of the GTF program. This participation has allowed us to start reaching beyond bearings and actively bid on non-bearing components. We are diligently working with GE on their portion of the LEAP-X program and we were the first MRO supplier for the GENx engine that is dominant on the B787.

AVM: Talk about how your company can work in very diverse areas including wide-body and narrow-body, civilian and military, fixed wing and rotor areas. How does Schaeffler manage that?

Duffy: Our global footprint allows us to have some specialization in the regions. An example of this would be in the Americas region with two manufacturing locations, each with a licensed MRO facility within them. One location focuses on larger or high-thrust commercial and military engine bearings. The other facility focuses on smaller power plant components, auxiliaries, gearboxes, and miniature/instrument product. On the MRO side, one facility focuses on large main shaft bearings with licensed OEM repairs. Meanwhile, the other facility focuses on lower-value bearings like in a helicopter transmission, smaller power plants with a lower level of repair, and non-OEM repairs. This facility also processes high volumes (over 1000 per month compared to 200) of parts per month.

AVM: What changes are you all seeing in the regulatory environment? Are things improving or getting more difficult? What can the regulators do to improve the regulatory environment?

Duffy: Improving as we move towards more bilateral agreements. It has improved both understanding and costing. For us, the CAAS in Singapore now covers for the FAA in the U. S. Instead of paying for an inspector to do oversight from the FAA IFO in Los Angeles, the local authority does that oversight. While relations may currently be tense with China, as the Chinese regulatory environment matures, developing more bilateral agreements will further smooth the process. The CAAC has an agreement in place with the CAAS in Singapore, so like the FAA, the CAAC will be covered by the local civil authority. With the exit of Great Britain from the EU, bilateral agreements will be developed to cover business across the globe and help minimize the impact of the change.

AVM: Schaeffler invests in research and development in many areas. Talk about the company’s commitment to R&D. Share some ideas that have been brought to life from your R&D efforts.

Duffy: Schaeffler is a firm believer in R&D across all the markets it participates in and some of those technologies can work in several markets at the same time. In the past, examples as I have given include Cronidur 30 material, M50NiL material, plasma nitriding and using silicone nitride rolling elements in conjunction with nitride surfaces.

AVM: Electric vehicles are becoming a reality, even in aviation. Is Schaeffler getting involved in this area? What insights can you share about that?

Duffy: As you may have read, Schaeffler has a strong commitment to the EV market given that sustainability is one of the company’s core values. Often, this technology is developed for the automotive portion of the business, and then scaled up to meet the demands of aerospace. An example would be an EV booster system used on a police interceptor. While not on the market yet, you certainly could take that technology and use it on a powerplant for an aircraft for boosting during critical portions of flight such as takeoff or landing. About drones, we already are supplying OEMs that make small EVs for aerospace. Schaeffler’s commitment is further exemplified by acquisitions that would support the EV marketplace.

Christopher Duffy is the director of strategy and business development at Schaeffler Aerospace where he is responsible for the growth and support of the aerospace bearing repair and overhaul business with locations around the world. He has matrix management responsibility for the global repair station network including expansion and addition of new locations. In addition, he is responsible for establishing and maintaining the aerospace MRO and new parts strategy.

Hiring Help How to Hire Honest People

Hiring Help How to Hire Honest People

In my previous article in Aviation Maintenance, “Hiring Help: Why Aren’t You Including This Crucial Element in Your Job Descriptions?,” we considered why smart businesses hire for character as well as competence. In this follow-up piece, I’ll present a few questions you can and should ask of job candidates to evaluate their honesty, one of 10 crucial qualities of high-character employees. Let’s go!

If They Look Honest, They Probably Are — Right?

My father once bought a life insurance policy from an agent who was a likeable guy. Warm, friendly, and a good listener, Eric was just the kind of person you wanted on your team. His impeccable credentials, strong references, and a professional demeanor made him an understandable choice to handle such an important part of my father’s financial portfolio.

He also turned out to be a crook.

After my dad discovered that Eric had embezzled thousands of dollars, my father sued him, and I went to the trial. I’ll never forget what Eric’s own attorney said to the jury: “No one will ever trust Eric again.” When your own attorney publicly declares you to be untrustworthy, you’ve got some real integrity problems. Eric was convicted of embezzlement and sentenced to prison. After his release, he operated a limousine company and died at the age of sixty-two.

Had you met Eric, I’ll bet you too would have believed him to be an honest person you could trust as your insurance agent. He is an excellent, if tragic, example of how difficult it is to evaluate a job candidate’s honesty.

But because honesty is one of ten crucial qualities of high-character employees in aviation maintenance and everywhere else, the following questions may be helpful to you.

Bruce Weinstein

Evaluating Honesty in Job Candidates: Question #1

Ask this in a job interview: “Tell me about a time when you had to tell a direct report an unpleasant truth. What were the challenges and how did you get past them? What were the consequences?”

A few years ago, I gave a talk on ethical leadership to an engineering company. I asked the audience if someone would be willing to discuss a time they had to tell an uncomfortable truth at work and something good happened.

An audience member I’ll call Jeff (not his real name) told a story in which he made a major mistake on a project. He had to tell the client that completion of the project would be delayed by several months. Jeff was afraid the client would be angry but knew that he had to reveal what had happened.

How do you think the client responded? With gratitude! “I appreciate your having the courage to tell me the truth,” the client said. “And when this project is over, I’m giving your company another contract.”

I asked Jeff how much that second contract was worth.

“Three million dollars,” he responded.

Here is a direct line from honesty to a quantifiable financial benefit. Of course, honesty doesn’t always have this result. Sometimes the benefit is a qualitative one, such as improved morale. It feels good to do the right thing.

This story has a fascinating postscript. I asked the audience of 95 senior executives from across the country, most of whom knew Jeff, to raise their hands if they’d heard the story before. Only one hand went up — Jeff’s engineering partner.

Does it make sense to you that such an inspiring story was one of that company’s best-kept secrets? The only reason the leaders learned about Jeff’s story is because someone had asked for it.

A high-character job candidate who applies to work on your team may have a story like Jeff’s, but you have to discover it by asking the right question.

Evaluating Honesty in Job Candidates: Question #2

Ask this in a job interview: “Have you ever cheated, and if so, what did you learn from it?”

From time to time, I interview high school students who are applying to the college I attended. A few years ago, I mentioned to Rob, the young man I was interviewing, that I’d just written a book called Is It Still Cheating If I Don’t Get Caught? I told him how dismayed I was by stories in the news of cheating in high schools and colleges and asked him point-blank if he had ever misrepresented himself.

“Yes,” he said. “My friends and I have done it more than once. School is so competitive now you have to cheat to get good grades.”

Rob got a “Do not admit” recommendation from me on the college evaluation form. Yes, he told me the truth, but it was a truth that should have been told with remorse, that deep sense of guilt we get after we do something wrong. Instead, Rob was nonchalant about his cheating.

There are two downsides to asking a direct question about dishonesty. First, it immediately strikes fear in the candidate’s heart, even if the candidate is an honest person. I don’t like making a job candidate squirm.

The question also seems to present a no-win situation for candidates. They may reason that if they admit to having cheated, they won’t get the job (as happened to Rob), but if they lie, they’ll be worried about getting caught and rejected. Only candidates who have never cheated have nothing to worry about, except being believed.

But the savvy interviewer will not reject candidates simply because they admit to having cheated. What bothered me about Rob wasn’t so much his admission of cheating but the fact that he exhibited no remorse. He even attempted to justify it.

The smart employer looks not for perfection but for an explanation of how the consequences of a dishonorable act affected the candidate and others. It is also helpful if the dishonorable act in question occurred a long time ago.

Several of the HR managers I spoke with in doing research on this topic told me, “You’d be surprised how often people will just come out and tell you about the dishonest things they’ve done.” I agree.

What are the other qualities of high-character employees? Earlier I mentioned that honesty is one of ten crucial qualities of high-character employees. The other nine are:

  • Accountability
  • Care
  • Courage
  • Fairness
  • Gratitude
  • Humility
  • Loyalty
  • Patience
  • Presence (focus, mindfulness)

You can and should ask questions of job candidates that reveal their commitment to each of these. We’re out of room to present more interview questions here, but I wrote a book that’s chock-full of them. It’s called The Good Ones: Ten Crucial Qualities of High-Character Employees, and it’s available as a paperback, e-book, and audiobook.

A Call to Action

To evaluate the honesty of job candidates, ask these questions during interviews:

“Tell me about a time when you had to tell a direct report an unpleasant truth. What were the challenges and how did you get past them? What were the consequences?” And, “Have you ever cheated, and if so, what did you learn from it?”

Neither you nor the public can afford for your aviation maintenance business to have a single dishonest employee. If you heed the call to action from the previous article in this series (include references to your company’s values in every job description you post) and ask character-based questions during job interviews, you will go a long way toward having only honest people at every level of your company.

New Thinking on A&P Certificate Requirements By Carl Ziegler, A&P IA

New Thinking on A&P Certificate Requirements By Carl Ziegler, A&P IA

While I was standing under the wing of an Airbus, an unfamiliar mechanic approached me and said, “Hey Carl, I heard you have your IA. I’ve had my mechanic’s license for three years now and was thinking of getting my IA, so I could work on little airplanes on the side. Can you give me any advice?” I asked, “Have you ever worked on a 58 Piper Apache or a 71 Skyhawk or a Piper Navajo?”

“No,” he replied. “But I got my license here at the airline and I’m pretty sure I can pass the IA test,” he said.

What would you say? Qualified? Capable? Safe?

During the past decade there has been an exodus of experienced technicians from the aviation industry, accelerated by the effects of Covid on the country. Air carriers in particular have been affected by this exodus and recently, just as the pilot shortage has spurred lowered requirements for cockpit crews, carriers and MROs have started in-house internships and programs to fill those vacated technician spots. The use (past and present) and acceptance of experience requirements as indicated in FAR 65.77 (b) has allowed applicants to gain certification based primarily on tactile time versus both tactile and knowledge learning, as would be acquired from a certified aviation maintenance school. While mentoring has certain merits for training, it is not a substitute for learned knowledge in such varied fields as we routinely find ourselves immersed.

The general aviation scene is even worse than the airlines, specifically as far as the skill set of new mechanics entering the workforce. Airlines and MRO businesses are addressing this with mentoring programs meant to give applicants the required hands-on experience to satisfy the hours requirement for the FAA A&P license. While this may be great for the larger businesses that can afford these programs, it appears everybody else (including the FAA) has ignored the lack of talent required to maintain the more than 200,000 general aviation aircraft operating today. The only license training available for general aviation maintenance technicians is that which is provided by Part 147 technician schools. As a result of these issues and problems I am seeing in the industry, I have proposed a Notice of Proposed Rulemaking (NPRM) to modify technician license requirements for Part 65 applicants.

I propose to break the AMT license into an “unlimited rating” and a “limited rating”. In a nutshell, the unlimited rating would be afforded those that have gone to an approved Part 147 school. General aviation (GA) maintenance skills are continually deteriorating due to the loss of skilled technicians and the influx of new technicians that have only acquired the rating based on tactile time with no formal classroom training. The intent of the proposal is to provide ongoing and future safety margins for the general aviation fleet, in particular, because those individuals that are licensed on a “tactile hours”-based process are not necessarily qualified to work on light aircraft. Conversely, airline maintenance programs are structured and have oversight protection not available in GA Part 91 operations. This disparity in the skills gap has grown substantially, specifically in the last five to ten years. I feel it is time for an evolutionary change to help maintain the thin safety margins that we now have.

The “limited rating” license is predicated on the type/category or model of aircraft that the applicant has accrued the required tactile experience for sign off to take the written, oral and practical crash tests. The limited rating starts you off at the FAR work level you based your experience on. In order to move down to the GA level, an IA would endorse your skill level for makes and models. To move up to the transport level would be seamless, as mentioned above, since the airline operations have more structure and oversight, as well as additional training available.

An additional significant benefit to this proposed change is that it will afford a mechanism to facilitate mentorship, cited as a major issue in several industry publications, with no additional cost to consumers, to help mitigate the skill decline and knowledge gap that continues to widen with each passing quarter. This will also emphasize the importance of certificated maintenance training schools in the industry and hopefully provide incentives to further expand training initiatives and continuing investments in such.

An in-depth overview and operation of proposed changes to FAR 65 is online in the NPRM proposed rules docket section of Regulations.gov FAA-2023-0050-0001. Carl Ziegler can be reached at planemech@yahoo.com.

The Future of Aviation Lubricants By David Racke, Michael Douglass and Paul Bessonette, ExxonMobil

The Future of Aviation Lubricants By David Racke, Michael Douglass and Paul Bessonette, ExxonMobil

Looking ahead to the advances in flight expected over the next few decades, several trends in the aerospace industry will offer unprecedented challenges for lubrication technology. The trend toward more powerful and efficient turbine engines that run hotter will continue in the near term, pointing to a demand for lubricants with increased thermal stability. Other possibilities — including hybrid-electric and even hydrogen-fueled planes — are expected to take the aviation industry into uncharted territory, creating demand for next-generation oils, hydraulic fluids and greases to meet the specific needs of new types of aircraft.

As fleets grow and transform in the coming years, aviation lubricants will need to play an even greater role in removing heat, protecting aircraft components, preventing deposit formation, and reducing friction and wear across a wider range of temperatures. Collaboration between suppliers and OEMs — which play a large role in defining lubrication specifications — will be more important than ever to ensure success.

Today’s lubricants were designed for aircraft whose basic lubrication needs haven’t changed much over the past few decades, and step changes in more advanced, hotter-running engines are relatively easy to anticipate. Looking ahead over the next few years, new geared turbo fans will require load-carrying capabilities that exceed those of today’s highly thermally-stable lubricants. That’s expected to lead to the use of “enhanced ester” oils and other synthetic fluids that can remain thermally stable while meeting tomorrow’s load-carrying demands.

Known Unknowns

Looking further ahead, we start thinking about different low- or zero-emission airplane architectures that rely more on electric motors with very different lubrication needs. We’re already seeing announcements from OEMs developing turbogenerator technology that includes small engines designed for hybrid-electric applications. Such a system would serve as an on-board power source to help extend aircraft range and complement the use of sustainable aviation fuels. If OEMs and their commercial airline customers opt for fleets powered by a combination of electric motors and turbine engines, these hybrid aircraft will have specific performance requirements for their lubricants. Their motors might, for example, require novel greases to reduce noise as well as oils that retain their jet engine lubrication functions while also accommodating electric motor cooling needs.

Even as a handful of airlines order electric planes that could potentially be used for regional flights, fully electric-powered aircraft face several challenges today, none greater than battery size, weight, and efficiency. Jet fuel can hold about 50 times more energy compared to batteries per unit mass, according to Gökçin Çinar, assistant professor of aerospace engineering at the University of Michigan. Çınar’s September 2022 article in The Conversation also points out that one pound of jet fuel would provide the equivalent power of 50 pounds of batteries. As the efficiency gap between jet fuel and electric batteries narrows, maintenance, repair and overhaul (MRO) organizations should be thinking about lubrication strategies that account for a greater number of electric motors. These motors might be used as a power assist during takeoff and climb, replace heavy hydraulic systems, or simply to power aircraft taxiing to the runway.

The lubrication requirements for hydrogen-powered aircraft likewise remain in the realm of speculation, although some OEMs have begun designing prototype systems, ranging from classic turbine engines that burn hydrogen to more speculative fuel-cell-powered aircraft. Assuming the technology continues to develop and gains traction in the industry, these aircraft will still require motors and some sort of propeller or turbine. Although many of the engineering and technical challenges remain to be worked out, lubrication experience tells us hydrogen-powered planes will need advanced lubrication products that pass all the necessary safety regulations and enable new technology options, as well as a lubrication supplier prepared to meet their needs.

Experience Counts

Years of experience developing lubricants for electric cars and trucks are helping us prepare for a time when electric vehicles could be the predominant form of air transportation. We’re also gaining valuable experience developing and testing new formulations in small batches to meet the needs of OEMs developing prototype hybrid aircraft. These type of pilot projects ensure we know what to expect from these vehicles as they eventually move into commercial production and use.

Regardless of how aircraft are powered moving forward, the common factor is they will rely more and more on electricity and other nontraditional energy sources. This gives suppliers an idea of what’s coming and how they can adapt and respond.

oil drop in pool